Meet South East Total Service
Family-owned, Chattanooga-proud. Since 2007, we’ve been the trusted name in plumbing, drain, sewer, and septic service for homes and businesses across Hamilton County and North Georgia.
What Our Customers Have To Say About Our Service?
Elizabeth Wright
5 months ago
We want to 100% recommend "South East Total Service" for your plumbing needs! Mike came out same day, and took care of all our issues. He was friendly, knowledgeable, and professional! Very happy
Barry Bangson
5 months ago
Cody from South East Total Service did an excellent job installing a new water heater for my family! Great guy, great company! There is an old saying that says “Good work ain’t cheap and cheap work ain’t good!” The price was in line with other quotes but the work could not have been better. All copper plumbing and no pvc! If I could give six stars I certainly would!
Jordan Hardy
6 months ago
Used South East to replace my water heater a couple years ago due to no hot water. They said the water heater was bad and needed replacing. Charged me $1,350 for the water heater and install. I had gotten a couple cheaper quotes but figured I'd go with a bigger name for security. After install, still no hot water. Called them back out and they fixed a cross in my downstairs shower that was the stem of the lack of hot water. Made me think that the previous water heater may have been fine and just the cross caused the issue, but oh well. It was old enough to justify replacing.
Had a drainage issue with my kitchen sink draining and being able to see it near the back of the house. The water was draining under the homes slab and being leeched into the ground. Had a rep, Matthew white, come out to take a look. Checked my sink, and ceiling/walls, and the outside trouble area. Said he wasn't sure what he was looking at and commented about how confusing the plumbing was on the old house. Didn't fill me with confidence, but no big deal. I was working in my office during the visit so didn't pay too much attention to the inspection process. Matthew asked if he could cut a hole in my bathroom wall since it was on the other side of the outside drainage area so he could look at what pipes are damaged. I told him to do what he needed to fix the problem and I'm good with it. He cut two holes in different walls. The first led to my cinderblock wall. The second led to nothing as it was just a separation wall with no plumbing or electrical inside. He ended the inspection with taking pictures of my ceilings and walls and saying he would get a supervisor to give a 2nd opinion. Got charged $150 for the holes being cut and he threw away the squares or something so I can't just repair real quick. Gonna pay someone else to patch their mistake.
Supervisor, Gino I believe, came out with Mathew the next day after hours. They spent a good while running water till it came out of the back of the house again and trying to figure out how the plumbing was ran. The supervisor also said he wasn't sure what he was looking at. He advised that I could cap off the current drainage and just reroute the kitchen to the septic on another line. Seemed like a straightforward fix as long as the issue is isolated to that sink and not connected with the septic or anything. I told him to send me a quote and we will go ahead and lock it in. The quote I got was not itemized, so hard to tell what the main cost driver was, but it came in just shy of $14,000. I was pretty blown away by this so I got a couple other quotes before pulling the trigger. The first one, from EZ plumbing was $1,500.... 90%. Cheaper ... Called another plumbing service to quote and they offered to reroute and tie into main septic for $1,600. Called a family friend that is a master plumber to get his feedback. He said it sounded like a $1000-1200 job and their quote must have been a mistake. I was going to let it go and just not use their service going forward. However, I just got the service completed by someone else and it took less than 5 hours for a solo person to do it and I only had to pay $1,600... No idea how their quote got as high as $14k, but I don't think it was a fair price.
If you use South East, that's perfectly fine. I have not had a bad service job from them yet. Please get 2nd and 3rd opinions on quotes. They may overcharge because a job seems too complex or they just don't want to do it. You should not be punished with punitive costs due to lack of willingness or expertise tied to a job. That just doesn't strike me as very professional. Refer someone else or turn down the job.
4.1.26: received a call from South East saying their quote was incorrect and had multiplied labor cost by 8x or so. Updated quote came in around $1850 which is much more in line with the other quotes. The issue was a bit of an emergency so I had already gotten it handled by the time I got this updated quote. Had I gotten that $1850 initially, I would have gone with South East for the repair real quick.
Had a drainage issue with my kitchen sink draining and being able to see it near the back of the house. The water was draining under the homes slab and being leeched into the ground. Had a rep, Matthew white, come out to take a look. Checked my sink, and ceiling/walls, and the outside trouble area. Said he wasn't sure what he was looking at and commented about how confusing the plumbing was on the old house. Didn't fill me with confidence, but no big deal. I was working in my office during the visit so didn't pay too much attention to the inspection process. Matthew asked if he could cut a hole in my bathroom wall since it was on the other side of the outside drainage area so he could look at what pipes are damaged. I told him to do what he needed to fix the problem and I'm good with it. He cut two holes in different walls. The first led to my cinderblock wall. The second led to nothing as it was just a separation wall with no plumbing or electrical inside. He ended the inspection with taking pictures of my ceilings and walls and saying he would get a supervisor to give a 2nd opinion. Got charged $150 for the holes being cut and he threw away the squares or something so I can't just repair real quick. Gonna pay someone else to patch their mistake.
Supervisor, Gino I believe, came out with Mathew the next day after hours. They spent a good while running water till it came out of the back of the house again and trying to figure out how the plumbing was ran. The supervisor also said he wasn't sure what he was looking at. He advised that I could cap off the current drainage and just reroute the kitchen to the septic on another line. Seemed like a straightforward fix as long as the issue is isolated to that sink and not connected with the septic or anything. I told him to send me a quote and we will go ahead and lock it in. The quote I got was not itemized, so hard to tell what the main cost driver was, but it came in just shy of $14,000. I was pretty blown away by this so I got a couple other quotes before pulling the trigger. The first one, from EZ plumbing was $1,500.... 90%. Cheaper ... Called another plumbing service to quote and they offered to reroute and tie into main septic for $1,600. Called a family friend that is a master plumber to get his feedback. He said it sounded like a $1000-1200 job and their quote must have been a mistake. I was going to let it go and just not use their service going forward. However, I just got the service completed by someone else and it took less than 5 hours for a solo person to do it and I only had to pay $1,600... No idea how their quote got as high as $14k, but I don't think it was a fair price.
If you use South East, that's perfectly fine. I have not had a bad service job from them yet. Please get 2nd and 3rd opinions on quotes. They may overcharge because a job seems too complex or they just don't want to do it. You should not be punished with punitive costs due to lack of willingness or expertise tied to a job. That just doesn't strike me as very professional. Refer someone else or turn down the job.
4.1.26: received a call from South East saying their quote was incorrect and had multiplied labor cost by 8x or so. Updated quote came in around $1850 which is much more in line with the other quotes. The issue was a bit of an emergency so I had already gotten it handled by the time I got this updated quote. Had I gotten that $1850 initially, I would have gone with South East for the repair real quick.
katie m
7 months ago
Jeff Loy
10 months ago
Had a severe clog in our major sewer drain. Called SE Total Service to come out. They were here within an hour and had the issue resolved in about an hour. Gino was kind, courteous, and fixed the issue very quickly. They will be my first call moving forward when I need Plumbing service.
Brian Washington Sr
1 year ago
My water heater had gone bad and I went to Home Depot to get one and they set up everything and scheduled South East (total service) everything plumbing. They sent a young man to my house by the name of Cody. He called me when he was in route. I told him that I was at Home Depot but I should get there a few minutes after him. It was 5 minutes later, but he said not a problem. He arrived at my home at 8:30, and I arrived 5 minutes later. He came introduced himself,looked over the situation and got his game plan together and went to work! He was a very friendly and personable young man. He kept me abreast of what he was doing and he didn’t stop until he completed the job to both his and my satisfaction. I would highly recommend this company and definitely recommend that you ask for Cody‼️I was in the customer service field for 40 years and I retired as a supervisor. He is definitely an employee that I would love to have on my team! And if anyone was going to train my new hires, he would definitely be the one training them. His work is very neat and detailed! See attached picture. I’m a very happy customer and Cody is a great plumber!
Why Chattanooga Trusts South East Total Service
Licensed & Insured
(TN #60836)
Upfront, Honest
Pricing
24/7 Emergency
Service
BBB Accredited
Since 2008
Your Satisfactio Is Our Priority
Tell us what you need and where you’re located, and we’ll send a
licensed technician with a clear upfront quote — no surprises.
No job is too big or too small.
South East Total Service sets your mind at ease, Request service online or call 423-499-2911 to
reach a licensed Chattanooga plumber today.